As of 1st January 2021, Lucy In The Sky Boutique offers free second class standard UK delivery on orders over £40.
For orders under £40, a cost of £3.00 for second class postage applies.
Postage within the UK is for delivery by Royal Mail. Orders will be sent out within 48hrs, and delivery is estimated between 3-5 days. This may change during bust periods.
If your parcel hasn't arrived within a week of receiving your despatch email please email me (Lucy), at firstname.lastname@example.org.
RETURNS AND REFUNDS
If you are not happy with your item, you can return it within 14 days of delivery. The item must be in a saleable, new condition. You are responsible for postage costs for any returned items. Postage costs are non-refundable.
Unfortunately, I cannot offer any refunds on earrings for hygiene reasons.
Please allow up to 14 days from the time I receive the returned goods for me to process any refund due. This may change during busy periods.
INCORRECT OR MISSING ITEMS
Lucy In The Sky Boutique makes every effort to ensure that the items that you receive are in fact the items that you ordered.
If the item you have received is not what you ordered, please return it to me in its original condition and I will forward you the correct item as quickly as possible. I will also refund the cost of returning the incorrect item to me.
If there is an item missing from your order, please get in touch by email at email@example.com and I will aim to correct any errors made as quickly as possible.
FAULTY OR DAMAGED ITEMS
If your item is faulty or damaged, please contact me at firstname.lastname@example.org and please provide evidence of the damage. I will send a replacement item as soon as possible.
Thank you for shopping with Lucy In The Sky Boutique xoxo